Miguel has 18 years of experience in the insurance sector, with a strong focus on Life insurance. Over the course of his career, Miguel has gained 15 years of management experience, leading both operational teams and a process management team dedicated to driving transformation and innovation.
Miguel holds a Master’s degree in Management Sciences from the Université catholique de Louvain, which provided a solid foundation in strategic thinking, operational management, and organizational dynamics.
Throughout his career, Miguel has developed expertise in:
- Customer servicing excellence, by leading Employee Benefits operational teams dedicated to delivering high-quality support, improving customer journeys, and ensuring client satisfaction in a competitive insurance environment. This included the design and implementation of Target Operating Models, ensuring operational teams were structured to deliver efficiency and adaptability to client needs.
- Process management and transformation, including the optimization of workflows and the coordination of key initiatives such as regulatory compliance, new product implementations, and tool migrations. His role has often involved managing the establishment of business requirements, overseeing acceptance testing and ensuring the seamless roll-out of changes.
- Group insurance management, including process optimization, portfolio transitions, and regulatory compliance.